Terms and conditions

1. Terms of Use

1.1 This agreement contains the entire understanding between us (Kidz Party Store) and The Client. The Terms of Use are final and are accepted by both parties upon receipt of a confirmed order by The Client.

1.2 By using Kidz Party Store’s website, you agree to all of the Terms and Conditions of use
contained in these Terms of Use

1.3 Kidz Party Store reserves the right to decline some or all of The Client’s order, for any reason.

1.4 If The Client is putting an order on behalf of a business or organisation they confirm that they have the necessary authority to enter into this contract on behalf of that business or organisation, and that The Client will indemnify us against all losses and expense which may be incurred if this is not the case.

1.5 All our prices are nett and priced in Singapore Dollars (SGD).

1.6 We do not charge Goods & Services Tax (GST).

1.7 We reserve the right to adjust prices at anytime. Prices in effect at the time of purchase are final. No credits or adjustments will be issued for price changes.

1.8 If you submit any information to Kidz Party Store, via the internet or otherwise, Kidz Party Store carefully protects the privacy of your information and does not sell or pass on your name or personal information without your permission.

1.9 The provisions of these Terms of Use shall survive any discontinuation of Kidz Party Store website or E-commerce site. No course of conduct or trade practice will modify these Terms of Use. In the event that any provision of these Operating Policies conflict with the law under which these Terms of Use are to be construed or if any such provision is held invalid by a court with the necessary powers, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of Kidz Party Store, and the remainder of these Terms of Use shall remain in full force and effect. The corporate headquarters of Kidz Party Store is located in Singapore. The laws governing this agreement between Kidz Party Store and you, as a user of Kidz Party Store, shall be the laws of Singapore, excluding any law that would apply the law of another jurisdiction.

2. Equipment Rental

2.1 Our hire charges and all other applicable charges will be as reflected in our website for Helium Tank and Nozzle (hereafter referred to as Equipment) rental. 

2.2. A refundable deposit of SGD150 will be collected in cash from The Client during Equipment
collection as deposit for the tank and the nozzle.

2.3 All Equipment should be returned in clean, good working condition, and returned to us in the original condition supplied. Unless notice is received contrary on acceptance, the Equipment will be deemed to be in good working order and in good condition.

2.4 The Client agrees to reimburse us for all costs in connection with repairing or replacing Equipment not returned in good working condition.

2.5 Kidz Party Store reserves the right to impose additional charges at the daily rate for the period in which any item of Equipment is not available for use by our other customers because of your breach of these terms and conditions.

2.6 Kidz Party Store reserves the right to offset any pending payments by The Client including any late payment fees, using the cash deposit.

2.7 Kidz Party Store will not be liable for any losses or injury The Client or their guests incur arising out of or in connection with the hire of the Equipment.

2.8 The Client agrees to indemnify Kidz Party Store at all times in respect of all claims by any person in relation to any injury, allergic reaction, loss, claim or expense arising out of or in connection with the use of the Equipment

2.9 The Client agrees to indemnify Kidz Party Store at all times with regard to burst or damaged balloons from the usage of the Equipment. No refund for burst or damaged balloons will be provided from the usage of the Equipment – for balloons bought from Kidz Party Store or otherwise.

3. Ordering Information

3.1 We accept payment via PayPal (Mastercard or Visa) and via Bank Transfer for online orders. We accept payment via cash and NETS payment at all our outlets. Credit cards and debit cards (Mastercard or Visa) payment is limited to certain outlets only.

3.2. All online purchases will be processed upon the successful receipt of payment. Please note that items in the shopping cart are not reserved or set aside.

3.3 Telephone bookings are not allowed.

3.4 Kidz Party Store reserves the right to reject changes to the order if the order has already been processed and shipped. 

3.5 All changes to the online order have to be in written form and acknowledged by both parties. 

3.6 Kidz Party Store makes best efforts to ensure the integrity and timeliness of our data. While we make every effort to ensure that all information displayed on our Website is correct, errors may occur. We will not be held responsible for any errors. 

3.7 Kidz Party Store endeavours to keep our party items stocked as best as possible but should we be unable to fulfill an order, we will notify the customer and the customer will have the option to choose a replacement item or to proceed with a refund for the unavailable items.

4. Shipping Information

4.1 (Self Collection at Outlets)

4.1.1 No charges apply. 

4.1.2 Processing time of 3 working days is required. 

4.1.3 The Client would receive either a call or/and an email confirmation on the collection date.

4.1.4 Kidz Party Store reserves the right to request for identification during the collection of the items.

4.1.5 Collection of orders can only be done during operational hours of the particular outlet.

4.2 (Local Courier)

4.2.1 Cost of local courier will be calculated by system during checkout of orders. 

4.2.2 Processing time of 2 working days is required prior to the sending of the party items.

4.2.3 The Client would receive an email confirmation on the dispatched date and tracking number

4.2.4 Certain oversized items will incur an oversized surcharge. Should there be a difference or amendment required to the charges reflected during checkout, we will advise via email and obtain your authorization before proceeding to process the order 

4.2.5 Kidz Party Store will not be held responsible for delays or damages or non-receipt of items due to the handling of the courier service provider.

4.2.6 Kidz Party Store reserves the right to adjust all local courier rates from time to time in accordance to the rates of our courier service provider.

4.3 (Door Delivery)

4.3.1 Cost of door/van delivery for inflated balloons or piñatas or bulk items is fixed at SGD24 and SGD34 for Sentosa/Tuas deliveries. 

4.3.2 Processing time of 2 working days is required prior to the sending of the party items.

4.3.3 The Client would receive a call or/and an email confirmation on the delivery date and time.

4.3.4 Kidz Party Store reserves the right to make a refund on any party item that may be omitted or not in working condition due to the transport process.

4.3.5 Kidz Party Store will not be held responsible for the actions and verbal content of the outsourced delivery van service provider.

4.3.6 Delivery will be made attempted as close as possible to the requested time. Due to unforeseen/unpredicted traffic conditions like traffic jam that can happen due to an accident on the road, we advise customers to allow an hour time allowance prior to event start time.

4.3.7 Van delivery service is available between 9am and 6pm daily. Any requests out of this range will be handled on a case by case basis. Delivery requests for pre/post operation hours are subject to a surcharge.

4.3.8 In the event that The Client is not available during the delivery timing as agreed upon, The Client would have to bear full cost of the re-delivery charges of $34.

4.4 (Overseas Courier)

4.4.1 Cost of overseas courier is dependent on weight of the party items.

4.4.2 Processing time of 2 working days is required prior to the sending of the party items.

4.4.3 The Client would receive an email confirmation on the dispatched date and tracking number.

4.4.4 Certain oversized items will incur an oversized surcharge. Should there be a difference or amendment required to the charges reflected during checkout, we will advise via email and obtain your authorization before proceeding to process the order.

4.4.5 Kidz Party Store will not be held responsible for delays or damages or non-receipt of items due to the handling of the courier service provider.

4.2.6 Kidz Party Store reserves the right to adjust all overseas courier rates from time to time in accordance to the rates of our courier service provider.

4.4.7 In the event that The Client is not available during the delivery timing as agreed upon, The Client would have to bear full cost of the re-delivery courier charges if any.

5. Exchange Policy

5.1 No refunds will be made.

5.2 Exchanges gladly accepted within 7 days of purchase.

5.3 All exchanges must be made together with Kidz Party Store’s receipt or online invoice.

5.4 All items up for exchange must be in new condition, unopened, unused and in original packaging.

5.5 All items purchased online may be exchanged at any outlets subject to the outlet’s stock availability.

5.6 Exchanges on seasonal items such as Christmas and Valentine’s Day may be returned up to 7 days prior to the date of the holiday.

5.7 Non-Exchangeable items include:

- Cosmetics, makeup and face paint
- Custom and Personalized Items
- Helium Tanks
- Life-sized standees
- Perishables (food items such as candies)
- Bulk Products
- Costumes
- Wigs

6. Privacy Policy

6.1 If you submit any information to Kidz Party Store, via the internet or otherwise, Kidz Party Store carefully protects the privacy of your information and does not sell or pass on your name or personal information without your permission. 

6.2 Kidz Party Store uses information such as how many visitors we have to the website and which items are of interest to the visitors. We use these information to make improvements to our service and our site. We do not use these information in a way that personally identifies you as as individual.

6.3 No information provided to us is given, traded, exchanged or sold to anyone. 

6.4 Kidz Party Store reserves the right to distribute marketing materials of our own to The Client who has consented during their account registration.