Upon checkout, customers may choose Normal/Registered Mail, Local Courier, Door Delivery or Self-collection
Normal / Registered Mail
Please see the table below for estimated delivery time as provided by Singapore Post. Delivery may be delayed due to Covid-19 situation.
We are not responsible for any packages lost during shipment for delivery by normal mail since no form of tracking is possible. We strongly encourage you to opt for registered mail or courier services. Tracking number will be provided for these items. Delays in delivery by Singpost is also beyond our control.
All door delivery orders are subjected to schedule availability. We are able to deliver your items any time between 9am and 6pm daily. We would advise delivery an hour prior to the start of your party for helium filled latex balloons. For deliveries outside this timing, such deliveries will be subjected to our agreement. Should an agreement be acknowledged, there will be a surcharge in delivery fee and this will be informed to customer before order confirmation.
We do not do deliveries to Tuas area/ Jurong Island.
For big deliveries of 100 balloons and above, the delivery fee is $34/trip.
Our customer service will contact you via email / phone call within next working day upon receiving your order. We reserve the rights to reject any orders should we be unable to take the door delivery.
Any orders paid will be refunded under such circumstances.
We do worldwide delivery.
Postage is charged according to the weight of package and to the rates of Singapore Post. We will dispatch all items within 2 working days following payment clearance.
For Normal / Registered Airmail, it takes approximately 4-14* working days, depending on the country of delivery as follows:
Australia & Asia: 4-8 working days
UK & Europe: 4-12 working days
USA, Canada: 6-11 working days
Rest of World: 6-14 working days
For worldwide EMS (courier service), delivery is 2-4 days depending on country of destination.
Only non inflated balloons can be sent via postage or courier services and for all international orders.
Please note that delays can occur in customs, and these delays are beyond our control. We are both bound by the carriers' policies. We will follow up any claims we can pursue and may need your cooperation should such a claim against a carrier arise.
We are not responsible for any packages lost during shipment for delivery by normal airmail since no form of tracking is possible. We strongly encourage you to opt for registered airmail or EMS services. Tracking number will be provided for these items.
Customs and import duties are charged to the customer once the package reaches the destination country. They're the sole responsibility of the customer, and will vary from country to country. If a customer chooses to refuse shipment due to customs and import duties, we can't refund the merchandise purchase price. Furthermore, the customer accepts all responsibility for following up with local postal services and customs once the shipping carrier makes delivery to the destination country.