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  • Singapore Door Delivery from $17.90. Local Courier Fees start from $4.50

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  • Singapore Door Delivery from $17.90. Local Courier Fees start from $4.50

Shipping policy

Delivery Options Available

Upon checkout, customers may choose Local Courier, Door Delivery orย Self-collection

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Local Courier (Singapore)

  • $4.50 with tracking number.
  • 2-3 working days delivery i.e excluding weekends, public holidays and day of order. Delivery is madeย between 9am-10pm.
  • This delivery option is not for inflated balloons. Date or Time specific delivery option is notย available.
  • During major festive seasons / campaign days e.g Double 11.11, Black Friday sales where there's an influx of orders, courier delivery lead time may be extended.

Door/Van Delivery

  • Please choose this option if you have inflated balloons in your shopping cart.
  • If you need any items in your shopping cart at different delivery dates, please submit as separateย orders.
  • You are able to choose aย delivery date during checkout and our staff will contact you by phone/ message/ email to confirm delivery timings.ย 
  • Standard Delivery timings $17.90ย is offered as a 3 hour time range (9am-12pm, 12pm-3pm, 3pm-5.30pm). Delivery will be any time within the 3-hour range chosen.
  • Time Specific Delivery is $25.90. Customers may choose a specific time for delivery with 30mins allowance. E.g 10 am delivery may be delivered between +/- 30mins to allow for unforeseen traffic conditions etc.
  • $25.90 for all Sentosa/ Changi Airport deliveries.
  • For express delivery (same day within normal working hours), delivery charges range from $25.90 to $35 subject to availability. Please enquire with customer service before ordering.
  • Restrictions to certain delivery areas are applicable. Delivery to hospitals is only available to drop-off point/taxi stands. Delivery to Marina Bay Sands is only to the drop-off point/taxi stand. Customers will have to pick up items from delivery at these meeting points. All other hotel deliveries will be sent to the concierge or restaurants in the hotel.

Note:
All door delivery orders are subjected to schedule availability. We are able to deliver your itemsย any time between 9am to 5.30pm daily. We would advise delivery an hour prior to the start of yourย party for helium-filled latex balloons. For deliveries outside this timing, such deliveries will beย subjected to our agreement and the delivery fee will be $35 onwards depending on the time required and this will be informed to the customer before order confirmation.

We do not do deliveries to the Tuas area/ Jurong Island / Changi Airport.

We reserve the right to reject any orders should we be unable toย fulfil the door delivery. Any orders paid will be refunded under such circumstances.

Self Collection

  • No shipping charges apply
  • Cutoff Time for next day collection is 5pm. Our staff will message, call or email you to confirm that the items are ready for pick up.
  • If you have an urgent request, please contact us to enquire.
  • Do bring along aย screenshot of your order or quote us your order number when pickingย up.
  • Please adhere to our opening hours for collection.

Other International Destinations (Overseas Courier)

We do worldwide delivery.

Postage is charged according to the weight of the package and to the rates of Singapore Post. We willย dispatch all items within 2 working days following payment clearance.

For Normal / Registered Airmail, it takes approximately 4-14* working days, depending on theย country of delivery as follows:

Australia & Asia: 4-8 working days
UK & Europe: 4-12 working days
USA, Canada: 6-11 working days
Rest of World: 6-14 working days

For worldwide EMS (courier service), delivery is 2-4 days depending on the country of destination.

Note:
Only non inflated balloons can be sent via postage or courier services and for all internationalย orders.

Please note that delays can occur in customs, and these delays are beyond our control. We are bothย bound by the carriers' policies. We will follow up any claims we can pursue and may need yourย cooperation should such a claim against a carrier arise.

We are not responsible for any packages lost during shipment for delivery by normal airmail sinceย no form of tracking is possible. We strongly encourage you to opt for registered airmail or EMSย services. A tracking number will be provided for these items.

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Customs & Duties

Customs and import duties are charged to the customer once the package reaches the destinationย country. They're the sole responsibility of the customer and will vary from country to country. If aย customer chooses to refuse shipment due to customs and import duties, we can't refund theย merchandise purchase price. Furthermore, the customer accepts all responsibility for following upย with local postal services and customs once the shipping carrier makes a delivery to the destinationย country.

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Contact Detailsย 

Email: kidzpartystoreonline@gmail.com

Phone: 96673664

Address: Kidz Party Store, 37 Kallang Pudding Road, Tong Lee Building, Blk B, #04-03, Singapore 349315, Singapore