Frequently Asked Questions

We are an online store and currently don't do walk in physical purchases. All orders have to be submitted online with the option for delivery or self collection.

Collection of orders can be done at our office at Tong Lee Building, Blk B, 37 Kallang Pudding Rd, #04-03, Singapore 349315. Choose Store Pickup during checkout and you will be able to select the date and time for collection.

During checkout, select "Store Pickup". You will be able to see the collection date and time available. Our earliest collection timing usually starts at 9.30am.

Note: If your order includes helium latex balloons, please arrange for collection on the same day of use.

If you require an urgent same day collection, please let us know the items you would like to order and we will advise if we can fulfil the order.
Most items except customised items that require an advance order can be collected on the same day within working hours as long as it is in stock.

Yes you can use grab express or lalamove to collect your order within our working hours. They will have to let us know the order number and name the order is under when collecting.

You can placed a new separate order and choose "Store Pickup" with the same collection date and timing.

For a normal 1.6cc car, the empty back seats can fit about 20-25 latex balloons or mylar balloons 20-25 pieces. For big balloons like giant airwalker, you will require at least a mpv vehicle. If you are unsure, feel free to check with us. 

Yes you can add on additional balloons as ala carte order and indicate in the comments box during checkout to tie the balloons to your existing bouquet. Please be as specific as possible if you have a few arrangements in mind.

Helium is necessary if you require the balloons to float. You can use air to inflate as long as you do not need the balloons to float. However please note that certain small balloons will not float even with helium. This is due to the small size resulting in insufficient helium capacity to cause it float. Example: 5in size latex and 16in foil numbers or letters.

It depends on the type of balloons. Latex balloons will still be floating the next day though it will become much smaller so we do not recommend delivering or collecting a day earlier. Foil / Bubble balloons usually can last few days, or even longer. All these provided the balloons are kept in good condition i.e away from hot sun or high temperature, rough surfaces, ceiling fan or even kids rough play etc

We do not recommend leaving your helium balloons floating outdoor in the hot weather for an extended period of time as temperature of surrounding environment is one of the important factors that affect how long a balloon can stay floating.

The best practice is to keep your balloons in an air-conditioned or room temperature environment and to inflate your latex balloons with helium only on the day of use close to the time of your balloons delivery or collection to ensure they remain beautiful in optimum condition and last throughout your event.

No we do not provide service to inflate customer’s balloons. You may consider purchasing our disposable helium tank instead.

We do not provide decoration services for any items purchased at the moment. Our delivery staff are not able to assist with any decoration services and will only provide door to door delivery.

For a normal 1.6cc car, the empty back seats can fit about 20-25 latex balloons or mylar balloons 20-25 pieces. For big balloons like giant airwalker, you will require at least a mpv vehicle. If you are unsure, feel free to check with us.